As long as your order has not been dispatched we can help you with any changes that you may require.

Every order is crafted and delivered with care.  Whether in stock or pre-ordered, your item is handled with the attention to detail that defines our commitment to quality.  

Processing Times

In-Stock Items

Orders for items currently in stock are processed within 2-3 business days and shipped via our trusted carriers.

Pre-Orders

Pre-order items are reserved in advance of their official release.  Estimated shipping windows are provided on each product page.  You will receive a shipping notification once your item is ready to ship.

As long as your shipment has not been dispatched, we can change the shipping address for you. Please contact customer care and we will be happy to assist you.

Once shipped, orders typically arrive in:

Domestic Orders

3-5 business days with standard shipping (complimentary within the U.S.)

1-2 business days with expedited shipping (available at checkout)

International Orders

7-14 business days

Should your item arrive damaged or defective, kindly email orders@sienawolf.com within 3 days of receipt so that we may assist you. 

We ship to a select number of countries. If you have any questions please contact customer care and we will be happy to assist you.

Preorder items usually ship within 6-12 weeks, however, the estimated time window for delivery may vary and will be in the item description.

You will be contacted via email if there are any delays.

When purchasing preorder items, you will be charged immediately and receive a confirmation email that your order has been received.

You will receive notification when your item has shipped along with a tracking number.

Should you have any further questions regarding your preorder item please contact customer care and we will be happy to assist you.

We accept returns of items in their original, perfect condition, inside the product dust bag, with tags attached, in the original packaging including the product box. There must be no sign of damage or wear and the return must be sent back within 14 days of the order delivery.

If you selected an upgraded shipping method beyond our complimentary option, those shipping fees are non-refundable.

To initiate a return, please sign into your customer account.

We are unable to accept and offer a refund for an item that is deemed damaged, scratched or worn and without the original packaging and tags.  If a return is not accepted, the item will be sent back to you and a refund will not be issued.  You will be responsible for all shipping costs. Returns are processed within 3 business days of receipt of the returned order. A full refund of the purchase price will be made to the original form of payment.

We are unable to process exchanges at this time. If you would like to change your item with another we ask that you first return your original order and then place the new order. 

A confirmation email will be sent confirming your return.

Please note: We are unable to accept returns outside of the 14 day return window and without a return initiated.

For International Orders:

Unfortunately, we are not able to accept returns of international orders at this time.

Damaged or Defective Items:

Should your item arrive damaged or defective, kindly email orders@sienawolf.com within 3 days of receipt so that we may assist you.

Unfortunately, we are unable to process exchanges at this time. If you would like to exchange your item with another we ask that you return your item in accordance with our return policy and then purchase your new selection.

Yes, we offer elegant gift wrapping in white paper tied with a black satin ribbon. Please contact: contact@sienawolf.com for more information.