Terms of service

These Terms of Service apply to all users of sienawolf.com. If you are a wholesale partner, additional terms apply and govern your purchasing relationship with us. In the event of any conflict between these Terms of Service and your Wholesale Agreement, the Wholesale Agreement shall prevail with respect to your wholesale purchasing relationship with Siena Wolf. Please refer to your Wholesale Agreement or contact us for details.

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the sienawolf.com website (“Website” , “Site” or “Service”), owned and operated by Siena Wolf, LLC a California limited liability company, and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Siena Wolf, (“we”, “us”, or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Siena Wolf, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services. You further agree that you are 13 years of age or older and that you have the capacity, rights and authority to enter into this binding agreement.

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, WWW.SIENAWOLF.COM OR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, CUSTOMER, OR PROSPECTIVE CUSTOMER TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE THIS SITE. IF YOU DO NOT AGREE WITH THE TERMS OF USE, PLEASE DO NO USE THE SITE FOR ANY REASON OR ANY OF ITS SERVICES.

By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These Terms apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. In the event of an inconsistency between this Agreement and any additional terms or policies referenced herein, the provisions of the additional terms or policies shall control.

Any new features or tools which are added to the current store shall also be subject to the Terms. You can review the most current version of the Terms at any time on this page and it is your responsibility to check this page periodically for any changes. We reserve the right to update, change or replace any part of these Terms at any time on this page. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

1. Accounts and Membership

You must be at least 13 years of age to use the Website and Services. By using the Website and Services and by agreeing to this Agreement you warrant and represent that you are at least 13 years of age. If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

2. Rules and Conduct

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content:

a. For any unlawful purpose;

b. To solicit others to perform or participate in any unlawful acts;

c. To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

d. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

e. To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender sexual orientation, religion, ethnicity, race, age, national origin, or disability;

f. To submit false or misleading information;

g. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet;

h. To spam, phish, pharm, pretext, spider, crawl, or scrape;

i. For any obscene or immoral purpose;

j. Or to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

A breach or violation of any of the Terms will result in an immediate termination of your account and right to use our Service.

We have the right, but not the obligation, to take any of the following actions in our sole discretion at any time and for any reason without giving you any prior notice:

a. Restrict, suspend, or terminate your access to all or part of our Website;

b. Change, suspend or discontinue all or part of our products or Website;

c. Refuse, move, or remove any content that is available on all or any part of our Website;

d. Deactivate or delete your account;

e. Establish general practices and limits concerning use of our Site.

You agree that we will not be liable to you or any third party for taking any of these actions.

Siena Wolf herein reserves their right to access, preserve and/or disclose member account information and/or content if it is requested to do so by law or in good faith belief that any such action is deemed reasonable necessary for:

a. Compliance with any legal process;

b. Enforcement of the Terms;

c. Responding to any claim that therein contained content is in violation of the rights of any third party;

d. Responding to requests for customer service; or

e. Protecting the rights, property or the personal safety of Siena Wolf, its visitors, users and members, including the general public

Siena Wolf herein reserves the right to include the use of security components that may permit digital information or material to be protected, and that such use of information and/or material is subject to usage guidelines and regulations established by Siena Wolf or any other content providers supplying content services to Siena Wolf. You are hereby prohibited from making any attempt to override or circumvent any of the embedded usage rules in our Services. Furthermore, unauthorized reproduction, publication, distribution, or exhibition of any information or materials supplied by our Services, despite whether done so in whole or in part, is expressly prohibited.

3. Intellectual Property Rights

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world.

Content and materials on our Website or delivered via our Service or otherwise made available are protected by trademarks, service marks, copyright, trade secrets and other national and international intellectual proprietary rights and laws. We are the owner of all intellectual property and material published on our site. You agree herein not to replicate, duplicate, copy, trade, sell, resell nor exploit for any commercial reason any part of our Website. Reproducing, copying, or distributing any content including design elements in any way on the Website for any reason other than your personal, noncommercial use without prior written permission from Siena Wolf is strictly prohibited.

You herein acknowledge, understand and agree that all of the Siena Wolf trademarks, copyright, trade name, service marks, and other Siena Wolf logos and any brand features, and/or product and service names are trademarks and as such, are and shall remain the property of Siena Wolf. You herein agree not to display and/or use in any manner the Siena Wolf logo or marks without obtaining Siena Wolf’s prior written consent.

4. Billing and Payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. All fees are in U.S. Dollars and are payable by Visa, MasterCard or American Express. We calculate tax in accordance with applicable state laws and will be added to your order total. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

5. Privacy Policy

Every user’s registration data and various other personal information are strictly protected by the Siena Wolf Online Privacy Policy. As a visitor, or member, you herein consent to the collection and use of the information provided, including the transfer of information within the United States and/or other countries for storage, processing or use by Siena Wolf and/or our subsidiaries and affiliates. Siena Wolf takes the privacy of its user information seriously. Please see the full privacy policy on our website.

6. Accuracy of Information

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

7. Disclaimer of Warranty

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written obtained by you from us or through the Service shall create any warranty not expressly made herein.

8. Limitations of Liability

To the fullest extent permitted by applicable law, in no event will Siena Wolf, its affiliates, directors, officers, employees, partners, agents, suppliers or licensors be liable to any person for any indirect, incidental, punitive, cover or consequential damages of any kind incurred by your use or inability to use our Website or the Services, including any loss of profit, loss of goodwill or business reputation or any loss of data by you, however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Siena Wolf and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than ten (10) U.S. dollars or the amounts actually paid by you for your purchase of products to Siena Wolf if the claim is related to items purchased from Siena Wolf. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

9. Indemnification

You agree to indemnify and hold Siena Wolf and its affiliates, directors, officers, employees, agents, suppliers, partners and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys’ fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

10. Links to Other Resources

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.) we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website. Your linking to any other off-site resources is at your own risk.

11. Severability

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

12. Dispute Resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of California, United States without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of the United States. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Los Angeles, California, United States, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

13. Assignment

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

14. Changes and Amendments

We reserve the right to modify this Agreement or its terms related to the Website and Services at any time at our discretion. When we do, we will revise the updated date at the bottom of this page. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.

An updated version of this Agreement will be effective immediately upon the posting of the revised Agreement unless otherwise specified. Your continued use of the Website and Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.

15. Acceptance of These Terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Return Policy

We accept returns of items in their original, perfect condition, inside the product dust bag, with tags attached, in the original packaging including the product box. There must be no sign of damage or wear and the return must be sent back within 30 days of the order delivery.

Shipping fees are non-refundable.

To initiate a return, please sign into your customer account.

We are unable to accept and offer a refund for an item that is deemed damaged, scratched or worn and without the original packaging and tags. If a return is not accepted, the item will be sent back to you and a refund will not be issued. You will be responsible for all shipping costs. Returns are processed within 3 business days of receipt of the returned order. A full refund of the purchase price will be made to the original form of payment.

We are unable to process exchanges at this time. If you would like to change your item with another we ask that you first return your original order and then place the new order.

A confirmation email will be sent confirming your return.

Please note: We are unable to accept returns outside of the 30 day return window and without a return initiated.

For International Orders:

Unfortunately, we are not able to accept returns of international orders at this time.

Damaged or Defective Items:

Should your item arrive damaged or defective, kindly email orders@sienawolf.com within 3 days of receipt so that we may assist you.

Contacting Us

If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:

contact@sienawolf.com

This document was last updated May 8, 2025