Our Returns Policy
We accept returns of items in their original, perfect condition, inside the product dust bag, with tags attached, in the original packaging including the product box. There must be no sign of damage or wear and the return must be sent back within 14 days of the order delivery.
If you selected an upgraded shipping method beyond our complimentary option, those shipping fees are non-refundable.
To initiate a return, please sign into your customer account.
We are unable to accept and offer a refund for an item that is deemed damaged, scratched or worn and without the original packaging and tags. If a return is not accepted, the item will be sent back to you and a refund will not be issued. You will be responsible for all shipping costs. Returns are processed within 3 business days of receipt of the returned order. A full refund of the purchase price will be made to the original form of payment within 5 days.
We are unable to process exchanges at this time. If you would like to change your item with another we ask that you first return your original order and then place the new order.
A confirmation email will be sent confirming your return.
Please note: We are unable to accept returns outside of the 14 day return window and without a return initiated.
For International Orders:
Unfortunately, we are not able to accept returns of international orders at this time.
Damaged or Defective Items:
Should your item arrive damaged or defective, kindly email orders@sienawolf.com within 3 days of receipt so that we may assist you.
Steps to Return your item(s)
Log into your customer account.
Go to your order history.
Find the order containing the item(s) you want to return
Click return request, select the item(s) to be returned.
We'll review your request and send you a confirmation email (typically within 1-2 business days)
Once approved, you'll receive a prepaid return label via email.
Securely package the item within a shipping box, ideally the original shipping box. Please note: the item(s) being returned must be in original condition with all tags attached. Include the product dust bag and box.
Attach the label to your package and drop it off at any USPS location.
Once we receive and inspect your return, we'll process your refund to your original payment method.
