Our Returns Policy
We accept returns of items in their original and perfect condition inside the original product dust bag with tags attached, in the original packaging including the product box with no sign of damage or wear within 30 days of delivery.
You can start a return here.
If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receiving your order.
Purchasers that opted in for checkout+ will have free returns. Purchaser that opted out are responsible for all return shipping fees for goods being returned or exchanged.
To qualify for a return, returned item must be in original packaging, unworn, unwashed, and unused with all original tags attached. Items showing sing of wear, washing, stains, or marks may not be eligible for a refund.
If a returned item is deemed unsuitable for a return, Siena Wolf reserves the right to refuse the return.
For EU customers exercising the right of withdrawal, standard outbound shipping paid at the time of purchase will be refunded. For all other customers, original shipping fees are non-refundable. To start a withdrawal click here.
We are unable to accept and offer a refund for an item that is deemed damaged, scratched or worn and without the original packaging and tags. If a return is not accepted, the item will be sent back to you and a refund will not be issued. You will be responsible for all shipping costs.
Returns are processed within 3 business days of our receipt of the returned item. A full refund will be made to the original form of payment within 5 days of receipt.
We are unable to accept returns outside of the 30-day return window or without a return initiated.
Damaged or Defective Items
Should your item arrive damaged or defective, kindly email orders@sienawolf.com within 3 days of receipt so that we may assist you.
If your item was damaged by the carrier please start a claim here.
If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.
If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.
Please inspect your order when it arrives and file any claim within 30 days of the delivery date.
Steps to Return your item(s)
Log into your customer account.
Go to your order history.
Find the order containing the item(s) you want to return
Click return request, select the item(s) to be returned.
We'll send an automatic confirmation when your request is submitted. Once reviewed and approved (typically within 1-2 business days) you'll receive a return label via email.
Once approved, you'll receive a return label via email.
Securely package the item within a shipping box, ideally the original shipping box. Please note: the item(s) being returned must be in original condition with all tags attached. Include the product dust bag and box.
Attach the label to your package and drop it off at your shipping location.
Once we receive and inspect your return, we'll process your refund, within 5 days of receipt, to your original payment method.
A $20 return shipping fee will apply.
To Cancel your order
Should you need to cancel your order, you may do so until your order has been fulfilled.
You can do so through your customer account or by emailing: orders@sienawolf.com. Please include your order number with your inquiry.
